HERO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by HERO when you use our mobile application and related services (collectively, the "Service").
Information We Collect
We collect information that you provide directly to us when using the Service, including:
- Account Information: When you create an account, we collect your email address, username, and password.
- Profile Information: You may choose to provide additional information such as your name and profile picture.
- Tournament Data: We collect data related to your poker tournaments, including tournament structures, chip counts, and performance statistics.
- User Content: This includes custom blind structures, tournament notes, and other content you create within the app.
- Payment Information: If you subscribe to our Pro plan, payment information will be processed by our payment processor, and we do not store complete credit card information on our servers.
We also automatically collect certain information when you use our Service:
- Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Log Information: We collect log information when you use our app, including access times and app usage data.
- Usage Data: We collect information about how you use our Service, such as feature usage and user preferences.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and manage your account
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments and questions
- Develop new features and services
- Generate anonymized, aggregate statistics for product improvement
- Protect against, identify, and prevent fraud and other unlawful activity
Sharing of Information
We may share your information as follows:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- For Legal Reasons: We may disclose your information if we believe that such action is necessary to (i) comply with the law or legal process; (ii) protect and defend our rights, property, or safety; (iii) protect the safety and security of users of our Service or the public; or (iv) enforce our terms of service.
- With Your Consent: We may share your information with third parties when you give us your consent to do so.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you the Service. If you wish to cancel your account or request that we no longer use your information, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
Account Information: You may update, correct, or delete your account information at any time by logging into your account. If you wish to delete your account, please contact us.
Marketing Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.
Children's Privacy
Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information as quickly as possible.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access our Service to stay informed about our information practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@heroapp.com